Shipping policy

Shipping and Return Policy

1. Shipping Policy

1.1 Processing Time:
All orders are processed within 1-2 business days. Orders placed after 3 PM on weekdays or on weekends will be processed the next business day.

1.2 Shipping Methods:
We offer the following shipping options:

  • Standard Shipping: 5-7 business days
  • Expedited Shipping: 2-3 business days
  • Express Shipping: 1 business day (available for orders placed before 12 PM)

1.3 Shipping Costs:
Shipping costs are calculated based on the size and weight of your order, as well as the shipping method selected. Shipping costs will be displayed at checkout.

1.4 Shipping Restrictions:
We currently only ship to addresses within Canada. We do not ship to P.O. Boxes or APO/FPO addresses.

1.5 Order Tracking:
Once your order has been shipped, you will receive a confirmation email with tracking information. You can track your order using the link provided in the email.

2. Return Policy

2.1 Return Window:
We offer a 7-day return window for our green tea products. Returns must be initiated within 7 days of receiving your order.

2.2 Eligibility for Returns:
To be eligible for a return, the following conditions must be met:

  • The product must be unopened, unused, and in its original packaging.
  • The return must be initiated within 7 days of receipt.
  • Proof of purchase (e.g., order number or receipt) must be provided.

2.3 Non-Returnable Items:
The following items cannot be returned:

  • Opened or used products
  • Products not purchased directly from our store
  • Products marked as final sale or clearance

2.4 How to Return:
To initiate a return, please contact our customer service team at saral.greentea@gmail.com. Provide your order number and the reason for the return. We will then provide you with a return authorization and instructions for returning the product.

2.5 Return Shipping Costs:
Customers are responsible for return shipping costs, unless the return is due to a mistake on our part (e.g., incorrect or damaged items). We recommend using a trackable shipping service or purchasing shipping insurance for returns, as we cannot guarantee that we will receive your returned item.

2.6 Refunds:
Once we receive and inspect the returned product, we will process your refund. Refunds will be issued to the original payment method and may take 5-7 business days to appear in your account.

2.7 Damaged or Incorrect Items:
If you receive a damaged or incorrect item, please contact us within 7 days of receipt at saral.greentea@gmail.com. We will arrange for a replacement or refund, and we will cover the return shipping costs for the incorrect or damaged items.

3. Contact Us

If you have any questions or concerns about our shipping and return policies, please reach out to our customer service team at saral.greentea@gmail.com.

Thank you for shopping with us!

Note: This policy is subject to change. Please review it periodically for any updates.